Personalised coaching is all about, well, you! If you're interested in some bespoke session times, please get in touch with us and we will do our best to arrange the best time to suite you.
Hackney Wick Boulder Project (hereinafter referred to as the “Hackney Wick Boukder”, “Centre”, “we’, “us”) – is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, and to treat it with care & keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our website – www.hackneywickboulder.co.uk). This Notice contains important information about your personal rights to privacy. The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you may be unable to sign up as a member, or make an online booking.
For example, your personal information may be shared with us by third parties including, for example, the Association of British Climbing Walls(“ABC”), an organisation established to promote safe management practices in climbing walls of which we are a member; third party service providers; analytics providers and search information providers. To the extent we have not done so already, we will notify you when we receive personal information about you from them and tell you how and why we intend to use that personal information. c. When it is available publicly Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services, we may access information from those accounts or services (for example, when you choose to interact with us via Facebook, tagging our centre/facilities in a photo, or sharing pictures of yourself using our centre, etc.). d. When you visit our website When you visit our website, we automatically collect the following types of personal information: (a) Technical information, including the internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and
platforms. (b) Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page. In general, we may combine your personal information from these different sources set out above, for the purposes set out in this Notice.
and/ or any other personal information which we obtain as per section 1. Do we process special categories of data? The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs. In certain situations, we may collect and/or use these special categories of data (for example, information on climbers’ medical conditions relevant to their use of our facilities & services). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.
information in a certain way (for example, we may ask for your consent to use your personal information to send you email updates regarding work, events, services and/or activities which we consider may be of interest to you, or to collect special categories of your personal information. Special categories of personal information are explained in section 2 above). b. Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services). c. Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to provide you access to our facilities in return for your booking fee). d. Where it is in your/someone else’s vital interests (for example, in case of medical emergency suffered by a climber). e. Where there is a legitimate interest in us doing so. The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual). In broad terms, our “legitimate interests” means the interests of running of the Centre as a commercial entity and ensuring the best
possible user experience. When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
“unsubscribe” link at the bottom of our emails.
for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice. These parties may include (but are not limited to): a. The ABC and the ABC Training Trust (NICAS); b. local government agencies; c. funding bodies such as Sport England and NGB (the BMC); d. awarding bodies such as Mountain Training; e. other members of the ABC; f. healthcare professionals; g. providers of equipment; h. suppliers and sub-contractors for the performance of any contract we enter into with them, for example, climbing facility-waiver storage providers (Rock Gym Pro) or IT service providers such as website hosts or cloud storage providers; i. professional service providers such as accountants and lawyers; j. parties assisting us with research to monitor the impact/ effectiveness of our work, events, services and activities; and k. regulatory authorities, such as tax authorities; In particular, we reserve the right to disclose your personal information to third parties:
facility waivers (the documents you complete prior to climbing at Hackney Wick Boulder) on secure offsite servers located in the US. Rock Gym Pro is certified under the EU – US Privacy Shield Framework for personal data transfers (https://www.rockgympro.com/gdpr/). Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice. Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure – however, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.
It’s your personal data and you have certain rights relating to it. Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. Just follow the unsubscribe instructions contained in the relevant communication or send your request to email@example.com You also have the following rights: a. Right of access – you can write to us to ask for confirmation ofwhat personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply. b. Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so (our insurance company may require us to keep certain information indefinitely for legal security). In many cases we would propose to suppress further communications with you, rather than delete it. c. Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those
records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date. d. Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there isdisagreement about its accuracy or legitimate usage. e. Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of the legitimate interests basis (see section 4), (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes. f. Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format. g. Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of
your personal information which produces legal or similarly significant effects on you, unless such a decision (i) is necessary to enter into/perform a contract between you and us/another organisation; (ii) is authorised by EU or Member State law to which the Centre is subject (as long as that law offers you sufficient protection); or (iii) is based onyour explicit consent. Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in paragraph 14 below. We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details provided in section 14 below. You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk. For further information on how to exercise this right, please contact us using the details below.
"The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."
Although the Climbing Centre is an artificial environment, the risks involved are no less serious than when climbing outside on a boulder, crag or mountain. There is an additional risk that bolt-on holds can spin or break.
The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.
Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.
Our Duty of Care:
The rules of this climbing centre as set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we (as operators) owe to you (the customer) by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.
Your Duty of Care:
Report to reception on each visit before you climb.
You must exercise care, common sense and self preservation at all times.
Report any problems with the walls, equipment or other climbers' behaviour to a member of staff immediately.
Be aware of other climbers around you and how your actions will affect them.
Never climb directly above or below another climber.
Do not sit or stand near or under the walls when people are climbing.
Keep the mat free of any obstructions like bags, clothing, bottles, shoes, etc.
Do not touch any girders, metalwork or lights.
No food or drink on the mats at any time.
- Never climb under the influence of alcohol or drugs.
Unsupervised Adult Climbing:
Before you climb, the Centre expects you to be able to describe the dangers involved with bouldering and accept the risks involved.
You are required to register to say that you understand the Conditions of Use, that you are prepared to abide by the Rules above and that you understand the risks involved in your participation.
While climbing, the Centre expects you to be aware of all other climbing users.
Anyone who cannot register as competent is classed as a novice and must not climb without supervision.
Unsupervised climbing is just that! If you are not confident in the use of any climbing or training equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.
Children (Under 18):
All children in the Centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing. An adult who has registered at the Centre as a competent boulderer may, at the discretion of the Duty Manager, supervise up to two juniors.
In addition to the obvious risks of climbing, children on the ground are at particular risk of being seriously injured by falling adult climbers. Supervising adults are responsible for making sure that children are never directly below climbers. For full details see the "Minors Supervision Policy".