Hackney Wick Boulder Project

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Privacy Policy

Last updated: December 23, 2016

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://www.seqlegal.com).

3. Collecting personal information

3.1 We may collect, store and use the following kinds of personal information:

(a) As with most websites, we use Google Analytics and other analytics tools to gather information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) We may also collect & store information that you provide to us when registering with our website including your email address, name, and any other details you supply, with the exception of your credit card, which we do not store details of.

(c) Information that you provide after registering on our site, when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies,);

(d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)];

(e) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(f) Information relating to any purchases you make of our goods OR services or any other transactions that you enter into through our website (including your name, address, telephone number, email address. Your card details are not stored by our website, however they may be stored by our payment provider);

(g) Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(h) Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(i) Any other personal information that you choose to send or disclose to us.

3.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

4. Using personal information

4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2 We may use your personal information to:

(a) Administer our website and business;

(b) Personalise our website for you;

(c) Enable your use of the services available on our website;

(d) Send you goods purchased through our website;

(e) Supply to you services purchased through our website;

(f) Send statements, invoices and payment reminders to you, and collect payments from you;

(g) Send you non-marketing commercial communications;

(h) Send you email notifications that you have specifically requested;

(i) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(j) Send you marketing communications relating to our business, or the businesses of carefully-selected third parties, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications).

(k) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(l) Deal with enquiries and complaints made by or about you relating to our website;

(m) Keep our website secure and prevent fraud; and

(n) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website’s services].

4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4 Your web browser’s privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

5. Disclosing personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

5.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: The United States of America, Russia, Japan, China and India.

6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.4 You expressly agree to the transfers of personal information described in this Section 6.

7. Retaining personal information

7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

(a) All personal data will be deleted after a maximum of 90 days following:

- A missed payment

- Account closure

- A free trial ending.

7.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8. Security of personal information

8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2 We will store all the personal information you provide on secure, firewall-protected servers.

8.3 All electronic financial transactions entered into through our website will be protected by encryption technology, all pages use HTTPS.

8.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website). We will never ask for your password over the phone or email. Do not provide your password to any party claiming to be from our company.

9. Amendments

9.1 We may update this policy from time to time by publishing a new version on our website.

9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].

10. Your rights

10.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

10.2 We may withhold personal information that you request to the extent permitted by law.

10.3 You may instruct us at any time not to process your personal information for marketing purposes.

10.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. Third party websites

11.1 Our website includes hyperlinks to, and details of, third party websites.

11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. Updating information

12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

13. Cookies

13.1 Our website uses cookies.

13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

13.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5 We use both session and persistent cookies on our website, including those of third parties.

13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use [cookie name] to [recognise a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website's usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalise the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine] OR [[specify purpose]].

13.7 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

13.8 Blocking all cookies will have a negative impact upon the usability of many websites.

13.9 If you block cookies, you may not be able to use all the features on our website.

13.10 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at https://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

13.11 Deleting cookies may have a negative impact on the usability of many websites.

14. Data protection registration

14.1 We are not required to be registered as a data controller with the UK Information Commissioner's Office, as our payment provider, Stripe, processes all financial transactions and we do not store sensitive data such as card or bank information.

15. Our details

15.1 This website and web app is owned and operated by Hackney Wick Boulder Project

15.2 We are registered in England and Wales under registration number 10425583, and our registered office is at 10 Kensal Road, Bristol, England, BS3 4QX.

15.3 Our principal place of business is at 117 Wallis Road, London, E9 5LN.

15.4 You can contact us:

(a) By post, using the postal address provided above;

(b) Using the contact details on our website;

(c) By telephone, on the contact number published on our website from time to time; or

(d) By email, using the email address published on our website from time to time.

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Hackney Wick Boulder Project

CONDITIONS OF USE:

Risks:

"The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death.  Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."

Although the Climbing Centre is an artificial environment, the risks involved are no less serious than when climbing outside on a boulder, crag or mountain. There is an additional risk that bolt-on holds can spin or break.

The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall.  THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER.  Broken and sprained limbs are common on this type of climbing wall despite the soft landing.  Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall.  Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care:

The rules of this climbing centre as set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we (as operators) owe to you (the customer) by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care:

• Report to reception on each visit before you climb.
• You must exercise care, common sense and self preservation at all times.
• Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately.
• Be aware of other climbers around you and how your actions will affect them.
• Never climb directly above or below another climber.
• Do not sit or stand near or under the walls when people are climbing.
• Keep the mat free of any obstructions like bags, clothing, bottles, shoes, etc.
• Do not touch any girders, metalwork or lights.
• No food or drink on the mats at any time.

- Never climb under the influence of alcohol or drugs.

Unsupervised Adult Climbing:

Before you climb, the Centre expects you to be able to describe the dangers involved with bouldering and accept the risks involved.

You are required to register to say that you understand the Conditions of Use, that you are prepared to abide by the Rules above and that you understand the risks involved in your participation.

While climbing, the Centre expects you to be aware of all other climbing users.

Anyone who cannot register as competent is classed as a novice and must not climb without supervision.

Unsupervised climbing is just that! If you are not confident in the use of any climbing or training equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

Children (Under 18):

All children in the Centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing.  An adult who has registered at the Centre as a competent boulderer may, at the discretion of the Duty Manager, supervise up to two juniors.

In addition to the obvious risks of climbing, children on the ground are at particular risk of being seriously injured by falling adult climbers. Supervising adults are responsible for making sure that children are never directly below climbers. For full details see the "Minors Supervision Policy".

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Hackney Wick Boulder Project

CONDITIONS OF USE:

Risks:

"The British Mountaineering Council recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement."

Although the Climbing Centre is an artificial environment, the risks involved are no less serious than when climbing outside on a boulder, crag or mountain. There is an additional risk that bolt-on holds can spin or break.

The soft flooring under the bouldering walls is designed to provide a more comfortable landing for climbers falling or jumping from the bouldering wall. THE SOFT FLOORING DOES NOT MAKE THE CLIMBING ANY SAFER. Broken and sprained limbs are common on this type of climbing wall despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.

Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.

Our Duty of Care:

The rules of this climbing centre as set out below are not intended to limit your enjoyment of the facilities. They are part of the duty of care that we (as operators) owe to you (the customer) by law. As such they are not negotiable and if you are not prepared to abide by them then the staff must politely ask you to leave.

Your Duty of Care:

• Report to reception on each visit before you climb.
• You must exercise care, common sense and self preservation at all times.
• Report any problems with the walls, equipment or other climbers' behaviour to a member of staff immediately.
• Be aware of other climbers around you and how your actions will affect them.
• Never climb directly above or below another climber.
• Do not sit or stand near or under the walls when people are climbing.
• Keep the mat free of any obstructions like bags, clothing, bottles, shoes, etc.
• Do not touch any girders, metalwork or lights.
• No food or drink on the mats at any time.

- Never climb under the influence of alcohol or drugs.

Unsupervised Adult Climbing:

Before you climb, the Centre expects you to be able to describe the dangers involved with bouldering and accept the risks involved.

You are required to register to say that you understand the Conditions of Use, that you are prepared to abide by the Rules above and that you understand the risks involved in your participation.

While climbing, the Centre expects you to be aware of all other climbing users.

Anyone who cannot register as competent is classed as a novice and must not climb without supervision.

Unsupervised climbing is just that! If you are not confident in the use of any climbing or training equipment or technique then do not attempt to use it without the supervision of someone who is competent to do so.

Children (Under 18):

All children in the Centre must be supervised by an adult unless they have been assessed by the management and registered for unsupervised climbing. An adult who has registered at the Centre as a competent boulderer may, at the discretion of the Duty Manager, supervise up to two juniors.

In addition to the obvious risks of climbing, children on the ground are at particular risk of being seriously injured by falling adult climbers. Supervising adults are responsible for making sure that children are never directly below climbers. For full details see the "Minors Supervision Policy".